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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is a characteristic of a person with an entrepreneurial personality? Choose 1 answer

A) Employeeempowerment
B) Motivation to excel
C) Laissez-faire
D) Opportunity tolerance

2. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Six Sigma
B) Customer relationship management
C) ISO 9000
D) Reengineering

3. During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
Choose 1 answer

A) Strategic mission
B) Strategic competencies
C) Strategic vision
D) Strategic analysis

4. What is a common element of an effective diversity training program? Choose 1 answer

A) Building awareness
B) Completing a skills inventory
C) Analyzing feedback
D) Identifying informal networks

5. Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

A) Teamwork
B) Division of labor
C) Integration
D) Segmentation

Solutions: