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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Leading & Motivation25%- Motivation & Communication
  • 1. Maslow, Herzberg, Expectancy theory
    • 2. Interpersonal and organizational communication
      • 3. Conflict resolution and team dynamics
        - Leadership Theories & Styles
        • 1. Trait, behavioral, and contingency theories
          • 2. Transformational vs transactional leadership
            Topic 2: Planning & Strategic Management20%- Foundations of Planning
            • 1. Strategic, tactical, and operational planning
              • 2. Mission, vision, and goals
                • 3. SWOT analysis and strategic formulation
                  - Decision Making
                  • 1. Group decision-making techniques
                    • 2. Rational and bounded rationality models
                      Topic 3: Controlling & Quality Management20%- Operations & Quality Control
                      • 1. Balanced scorecard and performance metrics
                        • 2. Total Quality Management (TQM)
                          - Control Process
                          • 1. Corrective action and feedback loops
                            • 2. Establishing standards and measuring performance
                              Topic 4: Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
                              • 1. Forces and resistance to change
                                • 2. Organizational development and innovation
                                  - Ethics & Corporate Social Responsibility
                                  • 1. Ethical decision-making frameworks
                                    • 2. Stakeholder management and sustainability
                                      Topic 5: Organizing & Organizational Structure20%- Organizational Design
                                      • 1. Mechanistic vs organic structures
                                        • 2. Team-based and matrix structures
                                          • 3. Departmentalization and authority
                                            - Human Resource Management
                                            • 1. Staffing, training, and performance management
                                              • 2. Legal and ethical HR considerations

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                What is a characteristic of a person with an entrepreneurial personality? Choose 1 answer

                                                • A. Employeeempowerment
                                                • B. Motivation to excel
                                                • C. Laissez-faire
                                                • D. Opportunity tolerance
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

                                                A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
                                                They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
                                                Which quality process is the company using?
                                                Choose 1 answer

                                                • A. Six Sigma
                                                • B. Customer relationship management
                                                • C. ISO 9000
                                                • D. Reengineering
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

                                                Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

                                                During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
                                                Choose 1 answer

                                                • A. Strategic mission
                                                • B. Strategic competencies
                                                • C. Strategic vision
                                                • D. Strategic analysis
                                                Reveal Solution  Discussion  0

                                                Correct Answer: C  🗳️

                                                Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

                                                What is a common element of an effective diversity training program? Choose 1 answer

                                                • A. Building awareness
                                                • B. Completing a skills inventory
                                                • C. Analyzing feedback
                                                • D. Identifying informal networks
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

                                                Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

                                                Which organizational concept best describes a manager assigning tasks to various employees? Choose 1 answer

                                                • A. Teamwork
                                                • B. Division of labor
                                                • C. Integration
                                                • D. Segmentation
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).

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