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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Security and permissions - Smart forms and customizations |
| Topic 2: Master Data Management | 12% | - Partners, skills, and service contracts - Equipment, item, and service call setup - Organizational structure configuration |
| Topic 3: Service Execution & Completion | 16% | - Effort, material, and expense recording - Service call lifecycle - Forms, reports, and documentation |
| Topic 4: Mobile Application | 16% | - Field service mobile app features - Offline functionality and data synchronization - Check-in, checkout, and time recording |
| Topic 5: Reporting & Analytics | 14% | - Report templates and configuration - Data export and analysis - Standard reports and dashboards |
| Topic 6: SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Topic 7: Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Crowd service and technician management - Resource planning and scheduling |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. On which mobile phones can you install the FSM App? Choose Three correct answers.
A) Apple 'Phone X
B) Blackberry
C) Samsung Galaxy S9
D) Windows Phone
2. Which tool is used to build an online cloud report'? Choose the correct answer.
A) Caspar Studio
B) Crystal Reports
C) Microsoft Reports
D) Crystal Dashboards
E) Jaspersoft Studio
3. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A) From the activity record after the workflow step is set to Finished
B) From the Equipment menu after checkout
C) From the Efforts menu by selecting the Activity object type
D) From the Home page menu by creating a manual entry
E) From the activity menu by creating a manual entry
4. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
A) Checkout Feature
B) Check in Feature
C) Workflow Steps Feature
D) GPS tracking Feature
E) Activity Feedback Feature
5. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A) Planning and Dispatching
B) Master Data
C) Administration
D) Smart forms and Feedback
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: E | Question # 3 Answer: B,C,E | Question # 4 Answer: B | Question # 5 Answer: D |
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