Exam Name: ITIL 4 Specialist: High-Velocity IT
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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- Total Questions: 113
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Topic 2: Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Topic 3: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 4: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
| Topic 5: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Topic 6: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 7: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?
- A. Technical debt
- B. Chaos engineering
- C. Continuous integration
- D. Loosely coupled architecture
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?
- A. Service continuity management
- B. Monitoring and event management
- C. Software development and management
- D. Infrastructure and platform management
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?
- A. Valuable investments
- B. Assured conformance
- C. Resilient operations
- D. Fast development
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?
- A. Creating a script to automate failover when a network link fails
- B. Managing configuration settings during a network change
- C. Updating firewall firmware in order to reduce technical debt
- D. Automating virus detection to improve information integrity
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?
- A. Chaos engineering
- B. Infrastructure as code
- C. Definition of done
- D. Minimum viable product (MVP)
Correct Answer: D 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
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