Pass L3M4 Exam in First Attempt Guaranteed 100% Cover Real Exam Questions [Jul-2025]
Valid L3M4 test answers & CIPS L3M4 exam pdf
NEW QUESTION # 88
In the Kubler-Ross Change Curve, which of these comes second?
- A. Depression
- B. Denial
- C. Integration
- D. Shock
Answer: B
Explanation:
The curve is: shock, denial, frustration and anger, depression, experimentation, decision, integration.
Therefore the answer to the question is 'denial'.
NEW QUESTION # 89
Which of the following departments would be both internal customers and internal suppliers of an organisational procurement function? Select all that apply.
- A. Human resources
- B. Accounting and finance
- C. Information and communications technology
- D. Legal department
Answer: A,B,C,D
Explanation:
All options apply.
All of the named departments will both take and provide services from / to the procurement func-tion.
NEW QUESTION # 90
An office manager buys some wallpaper based on samples, only to find the batch of paper delivered is of a slightly different colour than the sample provided. Is this an implied term covered under sale by description?
- A. No, it is sale by sample. The bulk does not correspond with the sample
- B. Yes, it is sale by description. The wallpaper does not conform to the description
- C. Yes, it is sale by description. The wallpaper is not the correct colour
- D. No, it is not of satisfactory quality. The wallpaper is not fit for purpose intended
Answer: A
NEW QUESTION # 91
'A person who is reliable in seeing a task through to the end'.
Which of the Belbin team roles is being described here?
(An easy one - perhaps too easy)
- A. Shaper
- B. Completer / finisher
- C. Implementer
Answer: B
Explanation:
Completer / finisher sees the task through to the end.
A scarce resource, in my experience...
NEW QUESTION # 92
Which of the following would be most suitable for a one-off purchase agreement?
- A. Supply of vegetables for an office canteen
- B. Installation of and support for new HR software
- C. New desk fans for a sales office
- D. Copy paper for a printing supplier
Answer: B
NEW QUESTION # 93
Thinking of Tannenbaum and Schmidt's work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.
- A. Dictatorial
- B. Autocratic
- C. Democratic
- D. Laissez-faire
Answer: B
Explanation:
The question gives us the clue that the answer is not dictatorial.
Both democratic and laissez-faire are less dogmatic than is suggested in the question.
You will probably want to be fairly clear on Tannenbaum and Schmidt's ideas for your assessment, I should think.
NEW QUESTION # 94
Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):
- A. Industrial stoppages / strikes / sabotage
- B. Never-ending debates / time-wasting / indecision
- C. Overcoming of resistance to change / increased co-operation and productivity
- D. Longer holidays / higher pay / more sunshine
Answer: C
Explanation:
Consultation and involvement have been shown to enhance the likelihood of co-operation with pro-posed changes, thus participation and consultation is one often effective method of overcoming re-sistance to change.
NEW QUESTION # 95
As part of a tender, which of the following are advantages that a purchasing organisation would expect to achieve by specifying that suppliers hold certification to an international environmental management standard, such as ISO 14001?
* It provides assurance that bidders have achieved a common standard of practice
* It provides a guarantee that any polluting suppliers will be unable to tender
* The standard is recognisable to local and international bidders
* It removes the need to conduct internal environmental training
- A. 1 and 3 only
- B. 3 and 4 only
- C. 1 and 2 only
- D. 2 and 4 only
Answer: A
NEW QUESTION # 96
Because services are intangible, the key performance indicators for services are likely to be qualitative in all circumstances. Is this statement correct?
- A. Yes, services cannot be owned nor stored and therefore their quantities are not measurable
- B. No, although services are intangible, they are measurable but only in qualitative terms
- C. Yes, there are no possible units by which services can be measured because they are intangible
- D. No, although services are intangible, they can be measured in terms of time or space covered
Answer: D
NEW QUESTION # 97
According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.
- A. Shareholders
- B. Suppliers
- C. Trade unions
- D. Customers
Answer: C
Explanation:
The correct answer is trade unions, although I can think of a few trade union leaders who would like to think of themselves as being connected.
According to the Profex book for this subject, connected stakeholders 'are not part of the organisa-tion, but have direct legal, contractual or commercial dealings' with a firm.
NEW QUESTION # 98
Which of the following is a qualitative key performance indicator?
- A. To improve customer relationships by 20%
- B. To reduce costs by 10% over a year
- C. To reduce the defect rate to below 25%
- D. To increase on-time in-full deliveries by 40%
Answer: A
NEW QUESTION # 99
'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.
Which one Belbin's team roles is being described here?
- A. Monitor / evaluator
- B. Co-ordinator
- C. Plant
- D. Resource-investigator
Answer: A
Explanation:
Monitor / evaluator.
Please see your textbook for descriptions of all nine roles.
NEW QUESTION # 100
Which of the following are implied terms in a contract? Select TWO that apply.
- A. Passing of title
- B. Passing of risk
- C. Time of performance
- D. Sale by description
- E. Right to sell the goods (ownership)
Answer: D,E
NEW QUESTION # 101
'All procurement requirements valued at more than $100,000 must be competitively tendered, and any contracts arising therefrom must be signed by the Procurement Director'. This is an example of a:
- A. Standard contract term
- B. Minimum order quantity
- C. Procurement threshold
- D. Statute
Answer: C
Explanation:
This is an example of a procurement threshold.
Below the threshold, one set of actions; above the threshold, another set of actions.
As an aside, one relatively common and undesirable practice is to 'disaggregate' a requirement - break a requirement down into smaller units, to avoid having to conform with the rule. Such behav-iour, can be, in some situations, be unlawful, and can bring an organisation and possibly the individ-uals concerned into disrepute.
I hope you can see why it is none of the other answer options available.
NEW QUESTION # 102
The letters 'BPR' stand for:
- A. Business People Re-training
- B. Business Procurement Re-engineering
- C. Business Project Re-engineering
- D. Business Process Re-engineering
Answer: D
Explanation:
Business Process Re-engineering is the correct answer.
As far as I am aware, the other terms do not exist. They are 'red herrings'.
NEW QUESTION # 103
Which of the following is a key element for the development of a contract?
- A. Managing suppliers
- B. Scoping specifications
- C. Budget approval
- D. Contract management
Answer: B
NEW QUESTION # 104
A functional organisation structure can lead to a 'xxxx' effect whereby employees do not communi-cate effectively horizontally across the structure with each other. Choose one to replace 'xxxx'.
- A. Halo
- B. Silo
- C. Ratio
- D. Oreo
Answer: B
Explanation:
It's a 'silo effect'. Essentially this is about 'walls' being unintentionally created between functions of the organisation. Silos in the original sense are used for storing grain (tall thin buildings, common in the American mid-West); more recently for storing military missiles.
In the organisation this lack of ease in communicating can dent the performance of the organisation.
The other answers offered are irrelevant with Oreo being a type of 'much loved' American biscuit.
So anyway, 'silo'.
NEW QUESTION # 105
According to CIPS, which of the following are not included in the five 'rights' of procurement and supply?
- A. Manner
- B. Source
- C. Goods
Answer: A,B,C
Explanation:
All three of them.
CIPS appears to have excluded these three possible candidates for inclusion, concentrating instead on quantity, quality, price, place, time.
Or QQPPT.
NEW QUESTION # 106
A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.
- A. Trade union
- B. Quality initiative
- C. Quality control group
- D. Quality circle
Answer: D
Explanation:
Quality circle.
Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at 'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.
A team at the working level, solving problems.
NEW QUESTION # 107
Which of the following might be considered as advantages, to the supplier, of key performance indicators (KPIs)? Select TWO that apply.
- A. They help the supplier to achieve higher productivity by cutting down on other aspects like quality
- B. They help the supplier to focus on specific critical success factors and maximise effectiveness
- C. They help the supplier to share their best cost-saving systems with their competitors
- D. They help the supplier to avoid confusion arising from unclear expectations from buyers
- E. They help the supplier to ensure that they do not exceed the target performance levels
Answer: B,D
NEW QUESTION # 108
In the Kubler-Ross Change Cycle, two of the elements can be combined to form one, which is called 'acceptance'.
Which two elements combine into this notion of 'acceptance'?
- A. Depression
- B. Experimentation
- C. Decision
- D. Denial
Answer: B,C
Explanation:
'Experimentation' (experimenting with the change) and 'Decision' (essentially deciding to accept the change) together form 'acceptance'.
NEW QUESTION # 109
Within the overall philosophy of just-in-time production, a signalling system to indicate when the next stage of the production process needs output from the previous stage, is called:
- A. Kaizen
- B. Kanban
- C. Lankan
- D. Heijunka
Answer: B
Explanation:
A kanban system pulls product through the production process from the previous stage.
Kaizen means continuous improvement; heijunka is related to production scheduling and levelling; Lankan is a place in Sri Lanka, and elsewhere - it is unrelated to this course.
Kaizen, kanban and heijunka can be related to the notion of the implementation of change and im-provement.
NEW QUESTION # 110
Which of the following would be suitable key performance indicators (KPIs) for suppliers' performance?
* Ensure you have customer loyalty
* Value or percentage of cost reductions obtained
* Win an award in the next 12 months
* Percentage of on-time in-full deliveries
- A. 1 and 4 only
- B. 2 and 4 only
- C. 1 and 3 only
- D. 2 and 3 only
Answer: B
NEW QUESTION # 111
A Key Performance Indicator (KPI) states "Measure the effort exerted by the project team to control costs throughout the contract duration." Is this KPI appropriate for measuring the management of contract costs?
- A. Yes, increased efforts to control costs ensure that costs will be managed effectively
- B. No, the project team is not responsible for managing costs
- C. No, the metric is not sufficiently specific and measurable
- D. Yes, the KPI is achievable, relevant and time-bound
Answer: C
NEW QUESTION # 112
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CIPS L3M4 Exam Syllabus Topics:
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