Free 365 Days Exam Updates 500-445 dumps with test Engine Practice
Updated Verified 500-445 dumps Q&As - 100% Pass Guaranteed
Cisco 500-445 certification exam is designed for professionals who want to validate their knowledge and skills in implementing Cisco Contact Center Enterprise Chat and Email solutions. Implementing Cisco Contact Center Enterprise Chat and Email certification exam is a must-have for individuals who want to demonstrate their expertise in deploying and managing contact center solutions that incorporate chat and email channels.
NEW QUESTION # 16
What connects to the Media routing peripheral gateway of ICM to the ECE server?
- A. message server
- B. application server
- C. web server
- D. services server
Answer: B
NEW QUESTION # 17
What is the limit of concurrent agents per application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
The limit of concurrent agents per application server is 600 the limit of concurrent agents per application server according to Cisco Unified Contact Center Enterprise (UCCE) version 11.5 and for the hardware specification that meet the requirement. This recommended limit is based on the assumption that all agents are using IP phones or soft clients and that the agents are using average resources. However, It's important to keep in mind that this is just a recommended limit and it may vary depending on the specific version of UCCE and the hardware specifications of the application server.
NEW QUESTION # 18
What is the formula for a standardized agent count for email?
- A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
- B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
- C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
- D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
Answer: C
NEW QUESTION # 19
What is the messaging server component for 400 agent deployments?
- A. collocated with other components and with services server
- B. always installed on a dedicated VM
- C. collocated with other components
- D. collocated only with services server
Answer: A
Explanation:
Collocated with other components and with services server, means that the messaging server component will be installed on the same machine as other components and with services server, which is suitable for 400 agent deployments. This allows for better resource utilization and cost efficiency. This configuration is also known as a "co-resident" deployment. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
NEW QUESTION # 20
Which group must an email match to be transferred to any queue?
- A. Business hour
- B. Application path
- C. Media class
- D. Application instance
Answer: C
Explanation:
Emails are transferred to queues based on the Media Class that they match. A Media Class is a set of conditions that are used to match and route interactions to specific queues. Reference:
Cisco UCCE Administrator Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-administration-guide_chapter_01000.html#topic_CACD2A1C2A43 Cisco UCCE System Administration Guide: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/administration/guide/CRS_AG_BK_R1064C0_00_cisco-unified-contact-center-enterprise-system-administration-guide_chapter_01100.html
NEW QUESTION # 21
How is Chat Watchdog Interval used?
- A. to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
- B. to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
- C. to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
- D. to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
Answer: B
Explanation:
Chat Watchdog Interval is used to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it. The purpose of the Chat Watchdog Interval is to ensure that a customer's chat request is not left unattended for an extended period of time. If an agent is not available to accept the chat within the specified time period, the chat activity will be marked as abandoned. This allows the system to route the chat to another agent or take other appropriate actions to ensure that the customer's needs are met in a timely manner.
NEW QUESTION # 22
Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)
- A. Adjust the start time and end time for all shifts.
- B. Change the timezone at the user group level.
- C. Change the timezone at the system partition level.
- D. Delete the existing shift label before creating a new one for daylight saving time.
- E. Change the timezone at the department level.
Answer: A,D
NEW QUESTION # 23
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?
- A. Dynamic Expected Wait Time Variable
- B. Dynamic Run Application Script Request
- C. Dynamic Expanded Call Context Variable
- D. Call variable on email/chat gadget
Answer: A
Explanation:
Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.
NEW QUESTION # 24
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
- A. CCE scripting for chat and email needs to be configured before configuring ECE SSO.
- B. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
- C. SS0 is enabled by default; no configuration is necessary.
- D. ECE should be integrated with PCCE and the SPOG.
- E. SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
- F. $S0 for CCE needs to be configured before agent SSO for ECE will work.
Answer: B,D,F
Explanation:
In order to implement Agent Single Sign-on in the ECE/CCE environment, the SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations. Additionally, ECE should be integrated with PCCE and the SPOG, and SS0 for CCE needs to be configured before agent SSO for ECE will work.
NEW QUESTION # 25
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)
- A. SS0 is not enabled by default; configuration is necessary.
- B. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
- C. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
- D. SS0 allows administrators to check the status of agent and supervisor performance.
- E. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
Answer: A,E
Explanation:
1. SS0 is not enabled by default; configuration is necessary. Single Sign-On (SSO) is not enabled by default in Cisco ECE, and configuration is necessary in order to set it up. This configuration involves setting up SSO on the Cisco ECE and Cisco Unified CCE side and configuring the SSO settings in Cisco Finesse. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
2. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications. This feature allows agents to sign on once and access all the applications that they need, such as Cisco Finesse, Cisco ECE, and other web-based applications, without having to sign in multiple times. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
NEW QUESTION # 26
What must be registered to receive chat messages while registering the application for chat API integration?
- A. Webhooks callback URL
- B. Bearer token
- C. Integrator
- D. Conversation ID
Answer: A
NEW QUESTION # 27
In which two ways are chats transferred? (Choose two.)
- A. Chats can be transferred to departments directly.
- B. Only one chat activity can be transferred at a time.
- C. Only open chat activities in which the customer has not left the chat session can be transferred.
- D. Agents have unlimited transfers of chat activity.
- E. Agents can transfer the chat activities based on the Maximum Task limit setting.
Answer: B,C
NEW QUESTION # 28
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
- A. Mixed mode authentication must be enabled on the CUIC publisher.
- B. Mixed mode authentication must be enabled on the ECE Reporting server.
- C. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
- D. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
- E. Single-mode authentication must be enabled on the ECE Reporting server.
- F. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
Answer: D,E
NEW QUESTION # 29
How is the ECC variable created for chat, inbound and outbound email activities?
- A. User.ece. .customer.name
- B. User.ece task id
- C. User.ece.email id
- D. User.ece.activity.id
Answer: D
NEW QUESTION # 30
What is the limit of concurrent agents per application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 31
Which TCP ports need to be opened in the firewall between the Web Server and Application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 32
What is an MRD a collection of that is associated with a common communication medium?
- A. skill groups and route
- B. scripts and script selector
- C. skill groups and services
- D. route point and DN
Answer: D
NEW QUESTION # 33
Which process scans content and applies regular expressions to mask the sensitive information?
- A. Data leak prevention
- B. Data masking
- C. Data scanning
- D. Data filtering
Answer: B
Explanation:
Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.
The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.
NEW QUESTION # 34
Which two types of data does a file server store? (Choose two.)
- A. report templates
- B. error log files
- C. application log files
- D. application files
- E. system files
Answer: D,E
NEW QUESTION # 35
Which sequence should be followed while starting ECE?
- A. Services server, Message server, Database server, File server, Application server
- B. No mandatory sequence is needed
- C. Services server, File server, Database server, Message server, Application server
- D. Services server, Message server, File server, Database server, Application server
Answer: D
NEW QUESTION # 36
......
Provide Valid Dumps To Help You Prepare For Implementing Cisco Contact Center Enterprise Chat and Email Exam: https://certblaster.prep4away.com/Cisco-certification/braindumps.500-445.ete.file.html