100% PASS RATE Genesys Cloud CX GCX-GCD Certified Exam DUMP with 78 Questions [Q46-Q67]

100% PASS RATE Genesys Cloud CX GCX-GCD Certified Exam DUMP with 78 Questions

Updates For the Latest GCX-GCD Free Exam Study Guide!

Genesys GCX-GCD Exam Syllabus Topics:

Topic	Details
Topic 1	Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
Topic 2	Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 3	Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 4	Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 5	Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 6	Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 7	Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 8	Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

NEW QUESTION # 46
Which of the following statements defines a fatal question in an Evaluation Form?

A. Fatal questions are critical questions If scored No the agent will be removed from the queue.
B. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
C. Fatal questions are the same as critical questions.
D. Fatal questions are weighted higher than non-fatal questions.

Answer: B

Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.

NEW QUESTION # 47
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Agent Name
B. ID
C. Organization ID
D. Company Name

Answer: C

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 48
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

A. SIP Access Control
B. Calling
C. Availability
D. Outbound

Answer: A

Explanation:
In Genesys Cloud CX, SIP Access Control is where you configure the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk, ensuring secure and controlled SIP communication.

NEW QUESTION # 49
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

A. Documents
B. Activity
C. Location
D. Directory

Answer: D

Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/

NEW QUESTION # 50
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}

A. flowld
B. ivrld
C. promptld
D. scheduleGroupld

Answer: A

Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.

NEW QUESTION # 51
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

A. False
B. True

Answer: B

Explanation:
Genesys Cloud CX aims to minimize breaking changes to maintain backward compatibility for its users.
When breaking changes are necessary, they are typically deferred until the next major revision of the API, ensuring a smoother transition for developers and users.

NEW QUESTION # 52
AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.

A. False
B. True

Answer: A

Explanation:
AudioHook Monitor in Genesys Cloud CX doesnotrequire specialized libraries or services for orchestration, load balancing, serialization, or session management. It is designed to stream voice interactions to third-party services in near real-time without the need for additional infrastructure.
Reference:https://help.mypurecloud.com/articles/audiohook-monitor-overview/

NEW QUESTION # 53
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must have images of all the users located at the new location.
B. You must know the exact coordinates of the new building.
C. You must have Admin rights to Genesys Cloud CX.
D. You must collect general information such as building address number of floors, location contact information, etc.
E. You must have the basic profile data for all users at the new location.

Answer: C,D

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.

NEW QUESTION # 54
Which of the following statements is NOT true regarding Management Units?

A. They help you create, manage, and view schedules for a group.
B. A maximum of 100 agents can be added lo a single Management Unit.
C. Management Units partition agents and interactions into logical groups.
D. Agents that handle the same set of interactions should belong to the same management unit.

Answer: B

Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.

NEW QUESTION # 55
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Agent Name
B. ID
C. Organization ID
D. Company Name

Answer: C

NEW QUESTION # 56
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

A. Communication Services
B. Core Services
C. Public Interface Services
D. Application Services

Answer: B

Explanation:
Core Services in Genesys Cloud CX handle fundamental platform functions such as account configuration, directory search, user membership management, phone call routing, and agent assignment, serving as the backbone of system operations.

NEW QUESTION # 57
Which of the following applies to the Notifications API?

A. The ping messages are for topic subscriptions.
B. There is noping message for Notification APIs.
C. The ping message will tell you if the authentication token is expired or not.
D. The ping/pong messages will tell you if the socket is dropped or not.

Answer: D

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 58
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

A. False
B. True

Answer: A

Explanation:
In Genesys Cloud CX, if a WebSocket connection is closed due to any issue, events are not automatically queued and sent once the WebSocket is reopened. Instead, the client is responsible for detecting the disconnection and re-establishing the connection. Upon reconnection, the client must resubscribe to the necessary topics to continue receiving events. Any events that occurred during the downtime are not automatically resent; therefore, implementing a robust reconnection and resubscription strategy is crucial to ensure no critical events are missed.

NEW QUESTION # 59
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Admin > Quality
B. Admin > Contact Center
C. Performance > Workspace > Dashboards
D. Performance > Overview (Evaluations]

Answer: C

Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/

NEW QUESTION # 60
In Code Authorization grant OAuth flow, a code is exchanged for a token.

A. False
B. True

Answer: B

Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.

NEW QUESTION # 61
From the _______________ page, you can monitor the number of API requests in the built-in dashboard.

A. Performance > API Usage
B. Performance > Bot Performance
C. Performance > Dashboards
D. Performance > My Performance

Answer: C

Explanation:
The Performance > API Usage page in Genesys Cloud CX provides a built-in dashboard that allows you to monitor the number of API requests, helping you track usage trends, detect anomalies, and manage limits effectively.

NEW QUESTION # 62
Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)

A. Notifications
B. Reports
C. Archy
D. API Explorer

Answer: A,C,D

Explanation:
API Explorer: This tool allows developers to interactively explore and test Genesys Cloud CX APIs, facilitating the development and debugging of API requests.
Notifications: This feature enables developers to subscribe to event notifications from Genesys Cloud CX, allowing real-time monitoring and response to system events.
Archy: A command-line tool provided by Genesys for managing and deploying Architect flows, aiding developers in automating flow deployment processes.

NEW QUESTION # 63
Which type of request is sent to update all the participants' state to disconnected

A. POST
B. PUT
C. GET
D. PATCH

Answer: D

Explanation:
In Genesys Cloud CX, a PATCH request is used to update the state of all participants in a conversation to disconnected, allowing partial updates to the resource without replacing the entire object.

NEW QUESTION # 64
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

A. Recordingld
B. Conversation
C. DBID
D. ivrld

Answer: B

Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.

NEW QUESTION # 65
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

A. The after call work time for each media type.
B. The maximum capacity that an agent may handle simultaneously for each supported media type.
C. Media types that can interrupt current interactions that an agent is handling.
D. Time that an agent may spend on each media type.

Answer: B,C

Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/

NEW QUESTION # 66
What level of permissions does a user require to view the organization settings?

A. Admin
B. Agent
C. Supervisor
D. All of the above

Answer: A

Explanation:
In Genesys Cloud CX, users require administrative privileges to access and manage organization settings.
This access is typically granted through the Admin role, which provides the necessary permissions to view and modify organization-wide configurations. Agent and Supervisor roles do not inherently possess these permissions.

NEW QUESTION # 67
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