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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency needs to build an Experience Cloud template for channel sales workflows.
The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?

A) Customer Account Portal
B) Partner Central
C) Aloha
D) Help Center

2. A state agency manages professional license renewals. If an applicant submits all required renewal information before the expiration date, the renewal should automatically bypass the initial completeness review and move directly to technical evaluation. Which solution best supports this requirement while remaining easy to maintain?

A) Scheduled Apex executed every hour
B) Record-Triggered Flow using configurable decision criteria
C) Approval Process with one approval step
D) Workflow Rule with outbound messaging

3. The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?

A) Utilize the 'Funding Request' object to capture the details
B) Utilize the 'Business License Application' object to capture the details
C) Utilize the 'Funding Program' object to capture the details
D) Utilize the 'Funding Program Request' object to capture the details

4. A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A) Configure Action Plans on Cases and Permits
B) Set up Business Rules Engine (BRE) to determine Complaint validity.
C) Link Inspections and Visits to Permit Applications
D) Configure Inspections and Visits
E) Link Cases to Permits

5. Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?

A) Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
B) Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
C) Create OmniOut components and deploy them to the existing Help Center experience site.

Solutions: