Exam Name: Avaya Proactive Contact Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Updated: Aug 16, 2026
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Avaya 6204.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Proactive Contact System Fundamentals | - Core Concepts
|
| Campaign Management | - Operational Control
|
| Installation and Configuration | - System Setup
|
| Troubleshooting and Maintenance | - Maintenance Procedures
|
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