Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 132-S-708-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Integration | 25% | - Contact center and agent transfer integration - CTI and database integration - High availability and failover design |
| Topic 2: Voice Self-Service Fundamentals | 20% | - Core concepts and architecture - Avaya Voice Portal / Experience Portal components |
| Topic 3: Implementation & Troubleshooting | 15% | - Common issues and resolution - Deployment and configuration - Performance monitoring and optimization |
| Topic 4: Design Tools & Application Development | 25% | - Prompts, grammars, and speech interface design - Dialog Designer and VoiceXML - Call flow and application logic design |
| Topic 5: Speech & Media Components | 15% | - Media processing and hardware platforms - Text-to-Speech and Automatic Speech Recognition |
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