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Avaya 61451T Exam Syllabus Topics:

Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:

1. How does the Extend Call feature contribute to enhanced customer service?

A) By reducing the cost of calls made to customer service.
B) By enabling call rerouting to the nearest agent geographically.
C) By providing customers with direct lines to specific agents.
D) By allowing agents to continue conversations without interruptions, even when changing devices.

2. What advantage does using Avaya Aura Media Server for announcements provide?

A) It restricts the announcement to specific geographic locations.
B) It offers a backup system for data loss prevention.
C) It allows for dynamic content updates in real-time.
D) It supports multilingual playback options.

3. Which feature of Communication Manager helps in managing call flows during the absence of primary recipients?

A) Autodial
B) Call Transfer
C) Call Hold
D) Call Coverage

4. What are the primary interfaces used for administering Communication Manager?
(Choose Two)

A) Command Line Interface (CLI)
B) Avaya Aura Contact Center
C) Desktop client application
D) System Manager web interface

5. What is the primary role of the Facility Restriction Level (FRL) feature in Communication Manager?

A) It encrypts voice data passing through the trunks.
B) It manages physical access to the communication hardware.
C) It determines the maximum allowed bandwidth for each trunk.
D) It restricts the call capabilities of a trunk based on security requirements.

Solutions: