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Avaya Workforce Engagement Support Certified Sample Questions:

1. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It recorded management information.
B) It showed CTI metadata association.
C) It received CTI events.
D) It showed CTI statistics.

2. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) It allows a dual recording solution
B) Each recording target requires a dedicated softphone
C) Only two observers can be present on the same call
D) There is not dedicated softphone allocated for recording
E) In this scenario, which three statements about Multiple Registration are true? (Choose three)
F) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe

3. In Archive, what is the function of a campaign?

A) It defines filter rules to determine which recordings to archive.
B) It defines the physical repository for archived content.
C) It defines how to perform a specific archive task against a specific media.
D) It defines when and how fast archive activity may occur on a recorder.

4. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) The same hardware can be used for multiple severs
B) SQL Server must be installed on this server
C) The server is located in the desktop zone
D) The server can be hosted on several diferent hardware types
E) Two or more physical servers can have the same installed platform

5. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Scorecards Reports
B) It is required for Customer Feedback reports
C) It is required for System logging reports
D) It is required for Forecasting and Scheduling Reports
E) It is required for Workforce Management (WFM) reports.

Solutions: