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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - System architecture and interfaces - Deployment models and requirements |
| Topic 2: Upgrade and Migration | 10% | - Migration procedures - Post-upgrade verification - Upgrade planning and prerequisites |
| Topic 3: Troubleshooting and Problem Resolution | 20% | - Log analysis and diagnostics - System error identification - Resolution of common issues |
| Topic 4: Installation and Configuration | 25% | - Pre-installation checks - Software installation and setup - Basic configuration and integration |
| Topic 5: Administration and Maintenance | 25% | - Monitoring and routine maintenance - User and system management - Backup and restore procedures |
Avaya Workforce Engagement Support Certified Sample Questions:
Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?
- A. Recorder Status Summary
- B. Configuration Checker
- C. Status SummaryThresholds
- D. Capture Status
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Which account is used by the Avaya Workforce Engagement system to run the reporting service?
- A. MSA
- B. Local System
- C. SA
- D. DMSA
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Which three statements about the Framework platform are true? (Choose three)
- A. The platform is HW independent.
- B. It can be installed with another platform on the same hardware.
- C. The platform is Windows OS independent
- D. Requires a locally installed instance of Microsoft SQL.
- E. It is a predefined set of Server Roles that are deployed together on the same machine.
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A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)
- A. WCapW32.exe
- B. Wcapwlistener.exe
- C. ScreenCapture.exe
- D. ScreenRecorder.exe
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?
- A. Manage entities withassignmentmanager
- B. Create users
- C. Create roles
- D. Create Organizations and groups
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
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