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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- Operational support
  • 1. Common issue resolution
  • 2. Fault diagnosis
  • 3. Performance verification
Topic 2: IP Office Hardware and Components- Platform hardware selection
  • 1. Interface cards
  • 2. Digital and analog endpoint support
  • 3. Control units and expansion modules
Topic 3: Implementation and Configuration- System deployment
  • 1. Initial configuration
  • 2. User and extension configuration
  • 3. Licensing and feature activation
Topic 4: Infrastructure Data Gathering- Customer productivity requirements
  • 1. Existing data network
  • 2. Existing telecom infrastructure
  • 3. Current PBX/key system features and dial plan
  • 4. Business application integration requirements
Topic 5: Call Routing and Networking- Multi-site networking
  • 1. Trunk resource planning
  • 2. Small Community Network (SCN) design
  • 3. Voice Compression Module utilization
  • 4. Call routing optimization
Topic 6: Telephony and Messaging Applications- Communication applications
  • 1. Meet-me conferencing
  • 2. VoiceMail Pro
  • 3. Auto attendant and messaging features
Topic 7: Solution Design- SME communications solution architecture
  • 1. Capacity planning
  • 2. Site topology and scalability
  • 3. IP Office platform selection

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Voicemail Pro with UMS
B) Outcalling
C) Voicemail Pro with IMS
D) Unified Messaging
E) Message Manager


2. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be a member of a hunt group.
B) force Account Code must be checked on the user's Supervisor tab.
C) User must be defined as an agent in one-X Portal.
D) CCR Agent Must be checked on the user's Supervisor tab.


3. The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A) http://192.168.42.100:8080/inyama/inyama.html
B) http://192.168.42.100/CCRWebClint
C) http://localhost/CCRWebAgent
D) https://localhost/CCRWebAgent
E) http://192.168.42.100:8888


4. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

A) Set user profiles to Virtual
B) Advanced System license
C) User and SIP extension in IP Office
D) User profile set to Teleworker
E) Available VCM resource


5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C) ICR with account codes and CDR-enabled for billing.
D) ACD via VM Pro Campaign Manager and a campaign database


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: C,E
Question # 5
Answer: C

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