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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

A) Almost 90% of remanufactured cartridges end up in a landfill.
B) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
C) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
D) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.

2. How does the HP Planet Partners program protect the world's environment?

A) HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
B) HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
C) Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
D) No HP cartridge returned through the HP Planet Partners program will go to a landfill.

3. Why is using remanufactured toner cartridges bad for business? (Select two.)

A) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
B) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
C) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
D) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
E) Remanufactured toner cartridges generate more heat than Original HP cartridges.

4. How can the use or non-HP cartridges be harmful to printers? (Select two.)

A) Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
B) Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
C) Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
D) Using non-HP cartridges generates excess heat that can damage printer parts.
E) Using non-HP cartridges can shorten the life of the printer.

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