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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is an aspect of cross-functional teams that makes them difficult to manage?

A) Cross-functional leaders prevent team members from making their own decisions.
B) Cross-functionality fluctuates too frequently.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) It takes time to build trust and teamwork among people with different experiences and perspectives.

2. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes rewards for individual contributions as well as for selfless contributions
B) A system that emphasizes group rewards based on aggressive competitiveness
C) A system that emphasizes group rewards for maximizing productivity
D) A system that emphasizes individual rewards for aggressive competitiveness

3. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Research the problem and impose a solution
B) Rearrange roles within the team by adding members
C) Appoint an assistant team leader to track the struggles and report back
D) Ask questions and help team members talk through the problem

4. Which method should be used to maximize team member participation in a global meeting?

A) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
B) Online using computer technologies and/or phone communication
C) Alpha-direct technologies to maintain communication links
D) Unilateral electronic messaging to facilitate communication

5. Which option defines organizational culture?

A) A unique system of shared organizational meaning
B) A human resources department program for recognizing diversity
C) A system of unique physical parameters that describes the organization
D) A method of stratifying the organization's target market

Solutions: