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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Platform Setup & Governance13%- Business Units and governance
  • 1. Business Unit requirements
    • 2. Content and user governance using roles and Enhanced CMS Workspaces
      - Marketing Cloud Next environment setup
      • 1. Core Org Edition requirements, Data 360 provisioning, Marketing Data Kit installation, and permission sets
        - Domain authentication and authorization
        • 1. Domain authorization for branded, authenticated email delivery
          • 2. Self-service domain authentication
            Topic 2: Consent13%- Consent record management
            • 1. Creating, managing, and updating consent records
              - Platform consent objects
              • 1. Purpose and relationships of consent objects
                - Consent management concepts
                • 1. Role of consent in customer engagement and compliance
                  - Consent banners
                  • 1. Configuring consent banners on marketing landing pages and external pages
                    Topic 3: Data Modeling, Identity Resolution & Segmentation25%- Identity Resolution
                    • 1. Linking multiple data sources into a unified profile
                      • 2. Configuring Identity Resolution
                        - Data 360 consumption and entitlements
                        • 1. Consumption-based entitlements
                          • 2. Impact of marketing automation design decisions on platform consumption and usage
                            - CRM data ingestion and activation
                            • 1. Actionable Lists
                              • 2. Audience segmentation, activation, and content personalization
                                • 3. CRM objects and records
                                  - Data 360 data object concepts
                                  • 1. Connecting, harmonizing, unifying, and activating customer data
                                    • 2. Audience segmentation and content personalization
                                      Topic 4: Agentforce & AI Innovation11%- Marketing agents
                                      • 1. Content generation
                                        • 2. Campaign creation
                                          • 3. Audience segmentation
                                            - Predictive AI
                                            • 1. Selecting appropriate predictive AI features
                                              - Conversational messaging
                                              • 1. Customer engagement and response handling
                                                • 2. Ongoing interactions across messaging channels
                                                  Topic 5: Campaign Design, Flow Orchestration & Content30%- Activation templates
                                                  • 1. Configuring activation templates
                                                    • 2. Selecting appropriate contact point values
                                                      - Messaging data sources
                                                      • 1. Selecting appropriate data sources for personalized customer data
                                                        - Landing pages
                                                        • 1. Components and configuration required to build landing pages
                                                          - Flow orchestration
                                                          • 1. Trigger conditions
                                                            • 2. Flow types
                                                              • 3. Flow configuration settings
                                                                • 4. Flow elements and logic for business processes and messaging
                                                                  - Personalization
                                                                  • 1. Merge fields
                                                                    • 2. Content variations
                                                                      • 3. Handlebars
                                                                        • 4. Repeaters
                                                                          • 5. AMPscript
                                                                            Topic 6: Analytics & Performance Insights8%- Reporting and analytics
                                                                            • 1. Selecting pre-built dashboards for reporting requirements
                                                                              - Marketing insights
                                                                              • 1. Surfacing marketing data and insights across the Salesforce platform

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