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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following statements is a true representation of an installation?

A) An installation is related to the number of employees in that organization.
B) Each customer can have several installations associated to their identifier.
C) An installation can contain only one system linked to it.
D) Each customer has only one installation per legal entity.

2. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) If the client has a support agreement with both the partner and SAP for the same installation.
B) For any Very High message forwarded by the partner.
C) For any Very High message raised outside of the defined business hours.
D) If the partner support consultants are on holiday.

3. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) SAP system backup
B) Robust Service Level Agreements (SLA)
C) Ramp-up support
D) 7 x 24 root cause analysis

4. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A) Change the status of the message to Send to SAP and send it directly to SAP Support.
B) Change the processor of the message and send it back to support with the status Sent to Support.
C) Send the message back to support after providing feedback.
D) Change the status of the message to Confirmed.

5. What is SAP PartnerEdge?

A) A platform to implement, support, operate and monitor your enterprise solutions.
B) A program for SAP Channel partners focused on small and midsize companies.
C) A product oriented on business processes of small and midsize companies.
D) A tool integrated in SAP Solution Manager.

Solutions: