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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

A) " I ' ve done this before. We rarely have complications and you ' ll be fine. "
B) " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
C) " Don ' t worry; I could do this procedure in my sleep. "
D) " We are going to do our best. Don ' t worry about a thing. "


2. Which option represents the use of Lean principles?

A) Going to "Gemba" to observe the current process
B) Adding steps into a process to better define it
C) Including patients in daily bedside rounds
D) Writing a strategic plan based on patient and family values


3. Which of the following BEST leads to higher levels of treatment adherence?

A) Spending time addressing patients ' concerns and discussing management of their health conditions
B) Providing written information specific to patients ' health conditions and allowing time for questions
C) Coordinating discharge planning with all team members
D) Scheduling timely follow-up appointments


4. A manager overseeing a renovation project would like to ensure the project meets the overall needs and objectives for which it is being designed. Who is the MOST important member of the design team?

A) Unit medical director
B) Chief financial officer
C) Project manager
D) Patient family advisor


5. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To make decisions for the patient
B) To ensure that the patient is safe
C) To advocate for the patient
D) To provide care for the patient


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: C

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