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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name starts with a lowercase alphabet.
B) The column name contains a punctuation.
C) The column name contains a space.
D) The column name contains an underscore.
E) The column name starts with a number.
F) The column name contains a dollar symbol.

2. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
D) Because the system default is 15 minutes, it cannot be changed.

3. Which two types of joins are available in analytics?

A) Internal
B) Outer LTD) External
C) Intersection
D) Inner
E) Peripheral

4. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record exists, loading details from the contact found in the incident workspace
B) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
C) Capturing all incident-associated CO data from customers
D) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
E) If a contact record does not exist, creating a contact record as captured by an agent from customers

5. What are the three different types of pull policy for queues?

A) Manual
B) Strict Priority
C) Advanced
D) Standard
E) Round Robin
F) First Due

Solutions: