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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It cannot change the owner of articles.
B) It can change views of articles.
C) It can publish and un-publish articles.
D) It can request translations of articles.
E) It cannot delete articlesfrom the Content Type.
F) It cannot change product/category of articles.

2. Which three tasks should you perform after deploying custom objects? (Choose three.)

A) editing a user's profile to grant permissions to use the custom object workspace
B) adding the workspace to a user's navigation set
C) creating a workspace
D) defining relationships with other custom objects or standard objects
E) creating standard reports
F) creating system attributes

3. How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

A) _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
B) _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
C) _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
D) _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";

4. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Applied Filter
B) Auto Filter
C) Slicing
D) Rollups
E) Bucket Filter

5. You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

A) Custom report
B) Dashboard report
C) Cumulative report
D) Standard report
E) Cross Tabs report

Solutions: