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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the impact to the CBL contingency due to the identification of new operational risks?

A) Cost per Site will increase.
B) Change Management process must be triggered.
C) New Cost Baseline must be approved by Revenue Recognition Board.
D) Reduction of Gross Margin.

2. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.
B) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
C) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
D) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.

3. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
B) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
C) Define the response plan for the new Risk and apply it.
D) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.

4. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration
B) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.

5. What approach and external interfaces are defined by the Operations Model?

A) The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles) and defines the interfaces towards Care & NI, if needed.
B) The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles), interfaces towards Care & NI are out of scope.
C) The Operation Model includes all internal aspects of a NwOps operations approach (e.g. processes, organizations, roles), all interfaces are defined externally from the Operations Model by Solutions Team and Procurement.
D) The Operation Model includes all aspects of a NwOps operations approach (e.g. processes, organizations, roles) and defines the interfaces towards 3rd parties and Subcontractors.

Solutions: