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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, which of the folowing types of activities can you distribute? (Choose all that apply.)

A) email campaign activities
B) planning activities
C) other campaign activities
D) phone campaign activities

2. You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
B) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
C) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
D) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.

3. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Create a new opportunity that has the correct currency, and then delete the original opportunity.
C) Open the opportunity, and then change the currency.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

4. In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A) Select the case in the case list, and then add the case to the queue.
B) Open the case, and then add the case to the queue.
C) Select the case in the case list, and then assign the case to the queue.
D) Open the case, and then assign the case to the queue.

5. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
B) Open the Sales Literature and send it to the customer as an email message.
C) Open the Sales Attachment and send it to the customer as an email message.
D) Create an email message, add the Sales Literature record, and send the email message to the Customer.

Solutions: