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Exam Details

The open-book ITIL Practitioner test will entail 40 scenario-based MCQs which are to be cleared within 2 hours and 15 minutes. The passing mark is 70%. Such a score is achievable by any candidate as long as he/she takes the learning process seriously. Training courses and guides, which will be covered, are accessible to anyone needing support during preparation.

ITIL ITIL-Practitioner Exam Syllabus Topics:

TopicDetails
Topic 1
  • Improving communication
Topic 2
  • Driving organizational change
Topic 3
  • Measuring and reporting on success
Topic 4
  • Measurement and Metrics.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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