Exam Name: ITSM Foundation Certificate in Problem & Incident Management
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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ISEB BH0-009 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Fundamentals of Incident and Problem Management | - Relationship between Incident Management and Problem Management
|
| Knowledge Capture and Process Improvement | - Recording and sharing information
|
| Problem Analysis and Root Cause Identification | - Cause analysis
|
| Corrective and Preventive Actions | - Preventing recurrence
|
| Decision Making and Priority Management | - Priority assessment
|
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