Exam Name: ITIL V3 Foundation Certificate in IT Service Management
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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ISEB BH0-006 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Strategy | 15% | - Service portfolio management - Purpose, goals and objectives - Key principles and processes |
| Topic 2: Service Management as a Practice | 15% | - Functions, processes, roles and activities - Concepts of service and service management - Business value of IT service management |
| Topic 3: Continual Service Improvement | 5% | - Purpose, goals and objectives - Seven-step improvement process |
| Topic 4: Service Transition | 15% | - Change, release and deployment management - Knowledge management - Purpose, goals and objectives |
| Topic 5: Service Design | 15% | - Information security and supplier management - Service level management, availability, capacity - Purpose, goals and objectives |
| Topic 6: ITIL Service Lifecycle | 20% | - Interactions and interfaces between stages - Overview of five lifecycle stages |
| Topic 7: Service Operation | 15% | - Incident, problem and request fulfillment - Purpose, goals and objectives - Service desk, technical and application management |
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