Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Process Automation and Integration | - Configuration management database concepts - Integration and data management |
| IBM Tivoli Service Delivery Solutions | - IBM Tivoli Service Automation Manager - IBM Tivoli Asset Management for IT - IBM SmartCloud Control Desk |
| IT Service Management Concepts | - Business requirements and stakeholder analysis - IT processes and service management principles |
| Solution Planning and Implementation | - Deployment and implementation approaches - Solution design considerations |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
- A. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
- B. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
- C. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
- D. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
Correct Answer: D 🗳️
A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?
- A. Only TADDM licenses are tripled.
- B. The required number of all licenses is tripled.
- C. The required number of all licenses is doubled because the development environment does not require separate licenses.
- D. The required licenses number does not change.
Correct Answer: D 🗳️
What information should be available in a high level requirements document?
- A. The customer's wants and needs for a product or solution.
- B. The requirements for one or more new features for an existing product.
- C. The customer's vision for the solution design.
- D. A statement of the scope, objectives, and participants in a project.
Correct Answer: A 🗳️
A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?
- A. IBM Tivoli Service Automation Manager
- B. IBM Tivoli Monitoring Agent Builder
- C. IBM SmartCloud Control Desk
- D. IBM Tivoli Integration Composer
Correct Answer: D 🗳️
Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)
- A. Application specialists
- B. Process experts
- C. System engineers
- D. Process owners
- E. Application engineers
Correct Answer: B,D 🗳️
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