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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Product Knowledge | 30% | - UAP (Unified Agent Platform) features and specifications - ICD (Intelligent Call Distributor) principles and functions - Integration with third-party systems (CRM, billing, etc.) - CTI, IVR, recording and other core modules |
| Topic 2: AICC Solution Overview | 20% | - Basic concepts and positioning of AICC - Typical application scenarios and value - Architecture and components of AICC solution |
| Topic 3: AICC Solution Design | 25% | - Security and compliance considerations - Requirement analysis and solution planning - High availability and disaster recovery design - Capacity planning and network design |
| Topic 4: Presales Capability and Case Analysis | 25% | - Solution proposal and quotation preparation - Common questions and solutions - Typical project cases and best practices - Competitive analysis and differentiation |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?
- A. Deploying a single, centralized AICC cluster in one data center.
- B. Using a single codec for all calls.
- C. Using a global load balancer to direct users to the nearest regional AICC instance.
- D. Increasing the bandwidth of the WAN links.
Correct Answer: C 🗳️
In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?
- A. They are identical terms.
- B. Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
- C. Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
- D. Service Level applies to emails, and Service Level Target applies to calls.
Correct Answer: B 🗳️
In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?
- A. To initiate a new call.
- B. To indicate that a call has been answered.
- C. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
- D. To transfer a call to another extension.
Correct Answer: C 🗳️
A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?
- A. Send the audio recording to the cloud AI service after the call ends.
- B. Use the IVR's speech recognition engine to transcribe the call live.
- C. Rely on the agent to manually request suggestions by clicking a button.
- D. Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
Correct Answer: D 🗳️
In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?
- A. To replace the need for a CTI server by handling call control directly.
- B. To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
- C. To increase the audio codec bandwidth for better voice quality.
- D. To provide load balancing exclusively for IVR media servers.
Correct Answer: B 🗳️
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