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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) HP Channel Services Network
C) Aftermarket Channel Facilitation Program
D) HP Contractual Services

2. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Standard Contractual Services
B) HP Configuration Services
C) HP Priority Services
D) HP Custom Contractual Services
E) HP Care Pack Services

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Accidental Damage Protection
C) HP Custom Contractual Services
D) HP Care Pack Services

4. What is included in the defective media retention service?

A) It allows the customer to retain the defective drives that are repaired.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the HP technician to use refurbished parts to complete a repair.
D) It allows the HP technician to come onsite and replace the non-functioning device with a new one.

5. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Care Pack Services

Solutions: