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HP HP2-B109 Exam Syllabus Topics:

SectionObjectives
HP Personal Systems Portfolio- Business PCs and Workstations
  • 1. Workstation performance and workloads
    • 2. HP Elite and Pro series positioning
      - Consumer Devices
      • 1. Target user segments and value propositions
        • 2. Laptops, desktops, and all-in-one systems
          HP Printing Portfolio Overview- InkJet and Laser Printing Technologies
          • 1. Core differences between InkJet and Laser printers
            • 2. Use cases for home and enterprise printing
              - Managed Print Services
              • 1. Security and fleet management concepts
                • 2. Print optimization and cost control
                  Solutions and Ecosystem- Sustainability and Lifecycle
                  • 1. Device lifecycle management
                    • 2. Energy efficiency and eco-design
                      - Security Features
                      • 1. Hardware-based security capabilities
                        • 2. Endpoint protection concepts
                          HP Selling Strategy and Value Proposition- Competitive Positioning
                          • 1. Total cost of ownership messaging
                            • 2. HP differentiation factors
                              - Customer Needs Analysis
                              • 1. Identifying business vs consumer requirements
                                • 2. Mapping solutions to customer pain points

                                  HP Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  1. Before presenting a feature or advantage of a certain solution to a customer, what types of questions should you ask?

                                  A) Questions that uncover or create the customer's business and IT needs
                                  B) Questions that establish the customer's attitude toward your proposals
                                  C) Questions that determine competitors that the customer is considering
                                  D) Questions that confirm the HP product they are seeking


                                  2. Your customer is scanning large numbers of documents. They are finding that the built-in Optical Character Recognition (OCR) in their Flow MFP 575 is not able to keep up with the processing demands to create editable, searchable documents.
                                  Which solution should you recommend?

                                  A) HP Digital Sending Software
                                  B) HP Embedded Capture
                                  C) HP Capture and Route
                                  D) HP Access Control


                                  3. Which HP capabilities offer powerful solutions to overcome security threats on printers?

                                  A) HP Embedded Web Server and Web Jetadmin
                                  B) HP Universal Print Driver and LANDesk
                                  C) Wireless Direct Printing and AirPrint
                                  D) HP Biosphere and SureStart technologies


                                  4. Your customer wants to assign information about scanned documents that includes the size of the picture, the color depth and when the document was created. What is the generic name of this type of data?

                                  A) Unstructured data
                                  B) Searchable data
                                  C) Metadata
                                  D) Editable data


                                  5. What is the security risk associated with printing from a mobile device away from the office?

                                  A) Malicious users could disable a printing device from an unsecured control panel.
                                  B) Employees may expose company data sent over unsecured networks or leave printouts uncollected.
                                  C) Malicious users could change imaging and printing device settings from an unsecured control panel.
                                  D) Imaging and printing devices may store files on internal drives or hard disks.


                                  Solutions:

                                  Question # 1
                                  Answer: A
                                  Question # 2
                                  Answer: A
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: C
                                  Question # 5
                                  Answer: B

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