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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
C) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

2. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?

A) HP Active Care
B) HP Next-Business Day Service
C) HP Device Recovery Service
D) HP Wolf Protect and Trace

3. What does the base warranty for HP Personal Systems provide?

A) Operating system and firmware updates
B) Protection against accidents such as liquid spills, electrical surges, and falls
C) Uplifted support for additional years of coverage
D) Protection from manufacturer defects

4. An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)

A) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
B) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
C) Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
D) A current trend has shown that employees will stay with an environmentally responsible company long-term

Solutions: