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CompTIA RC0-903 Exam Syllabus Topics:

CompTIA A+ Recertification Exam for Continuing Education Sample Questions:

1. Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software?

A) Lightning port
B) NFC chip
C) Bluetooth adapter
D) USB optical drive

2. A new help desk technician receives a trouble call from a user. The issue is something the technician has never encountered before, and does not know where to begin troubleshooting. The FIRST course of action is for the technician to:

A) tell the customer the issue needs to be escalated to a higher tier technician.
B) tell the customer this is the first time encountering the issue and to please be patient.
C) ask the customer to please hold while a senior technician is consulted regarding the issue.
D) ask the customer if they would mind holding for no more than two minutes to check resources.

3. Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?

A) Replace the laptop with a new one.
B) Connect an external display device.
C) Use a multimeter to test voltage.
D) Replace the battery.

4. A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?

A) To confirm continuity of the conductors
B) To validate proper wiring of the network jack
C) To locate the position of the cable on a patch panel
D) To test the transmission quality of the connection

5. A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows, and video gaming tournaments. Which of the following BEST satisfies the needs of the company?

A) High-end video, high-end audio, multicore processor
B) Minimum RAM required, network connectivity, high-end cooling
C) Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner
D) Network connectivity, TV tuner, surround sound audio, dual monitors

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