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CompTIA 220-701 Exam Syllabus Topics:

SectionObjectives
Topic 1: Hardware- PC Hardware Components
  • 1. Expansion cards and peripherals
    • 2. Motherboards, CPUs, memory, and storage devices
      - Hardware Installation and Configuration
      • 1. Installing and upgrading components
        • 2. BIOS/firmware configuration basics
          Topic 2: Networking- Network Troubleshooting
          • 1. Basic network tools and utilities
            • 2. Connectivity diagnostics
              - Network Technologies
              • 1. Wireless networking basics
                • 2. TCP/IP fundamentals
                  Topic 3: Operational Procedures- Best Practices
                  • 1. Safety and environmental procedures
                    • 2. Professional communication and documentation
                      - Troubleshooting Methodology
                      • 1. Customer support and escalation
                        • 2. Structured problem-solving approach
                          Topic 4: Security- Security Fundamentals
                          • 1. Basic security practices
                            • 2. Threats and vulnerabilities
                              - Security Implementation
                              • 1. Workstation security configuration
                                • 2. User authentication and access control
                                  Topic 5: Operating Systems- Other Operating Systems
                                  • 1. Basic Linux and Mac OS concepts
                                    • 2. File systems and user management
                                      - Windows Operating Systems
                                      • 1. System tools and maintenance
                                        • 2. Installation and configuration

                                          CompTIA A+ Essentials (2009) Sample Questions:

                                          1. An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?

                                          A) Network data cables are damaged.
                                          B) Memory has become unseated.
                                          C) Processor cooling fan is not functioning.
                                          D) The user has defragmented the hard drive.


                                          2. Which of the following is the form factor of a standard VGA connector?

                                          A) DB-15
                                          B) DIN-6
                                          C) DB-25
                                          D) DB-9


                                          3. The BIOS settings on a gaming laptop shows the current CPU speed at 3.5GHz. The default speed specification of the CPU is 3.2 GHz with FSB at 800 MHz and locked CPU multiplier at 4x. Which of the following speed settings needs to be changed in the BIOS in order to run the CPU on its default frequency?

                                          A) RAM CAS latency
                                          B) FSB to CPU ratio
                                          C) Multiplier
                                          D) FSB


                                          4. Which of the following are potential sources of EMI? (Select TWO).

                                          A) Toaster ovens
                                          B) Cordless phones
                                          C) Strong magnets
                                          D) Flat panel TVs
                                          E) AC power runs


                                          5. Which of the following helps protect important confidential information from being publicly disclosed?

                                          A) Hard drive wiping
                                          B) Classification
                                          C) Social Engineering
                                          D) RAS server


                                          Solutions:

                                          Question # 1
                                          Answer: C
                                          Question # 2
                                          Answer: A
                                          Question # 3
                                          Answer: D
                                          Question # 4
                                          Answer: C,E
                                          Question # 5
                                          Answer: B

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