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Avaya Oceana® Solution Support Sample Questions:

1. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

A) Agent Browser logs
B) PU Logs
C) Service Logs
D) System Logs
E) Provider Logs

2. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Remove the Agent ID from Communication Manager.
B) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
C) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D) Add the new Avaya Oceana agent using Control Manager.

3. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Avaya Aura Session Manager.
B) Backup Omni channel Cache DB.
C) Backup Avaya Control Manager DB.
D) Backup UCA Store Service.
E) Backup Cluster# 1 Snap-in's SVAR files.

4. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkReque$tID=ContextStoreID and ContactlD=UClD
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkRequestID=ContextStoreID-UCID=ContactID

5. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a RONA VDN number.
B) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
C) It can be set to a Routing VDN number.
D) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.

Solutions: