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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A. CRT discharge tool
B. Grounded work mat
C. Metal work surface
D. Wrist strap and cord
E. Static-shielding bags

Question 2

The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A. Use a patch kit to re-seal the leak.
B. Drain and refill the liquid cooling system.
C. Unplug the computer immediately.
D. Let the computer run overnight to evaporate any spilled liquid.

Question 3

The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A. Replace the fans inside the Power Mac G5.
B. Replace the Power Mac G5 logic board again.
C. Replace the processor(s).
D. Run Apple Service Diagnostic.

Question 4

Which of the following tools is required to open a Mac mini?

A. Torx T-15 screwdriver
B. CRT discharge tool
C. Torque screwdriver
D. Sharpened putty knife
E. 5 mm hex nut driver

Question 5

In this photo, what type of port does the number 9 identify?

A. Mini-VGA
B. FireWire 800
C. FireWire
D. USB

Solutions: