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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Services
B) Windows Task Scheduler
C) Windows Event Viewer
D) Windows Component Services

2. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) Windows Server 2000 32Bit
B) Windows Server 2008 R2 648 Bit
C) RedHat Linux 5.3
D) RedHat Linux 5.2

3. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Workplaces
B) Agent user configuration
C) Groups
D) Workstations
E) Business Rules

4. To check the CPU utilization of the Avaya Contact Recorder Server, which two items could you use? (Choose two)

A) The CPU utilization page in the Avaya Contact Recorder web client
B) The Linux top command
C) The linux var logs
D) The windows 2008 Resource Monitor

5. A technician has successfully completed installing the IBM Cognos Reports server. The
IBM Cognos Reports URL is launched, and the success of the installation needs to be
verified.
Which login credential should be supplied so the login can occur?

A) eqadmin with password passion
B) radmin with password FramLiner787
C) Eyr_contact7K with password Avaya1
D) Ws_admin with password CS
E) as with password Avaya1

Solutions: