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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
B. Verify that the user has permission to accessACCCM.
C. Verify that the ACCCM applicationis set to use Windows authentication in IIS.
D. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.

Question 2

A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A. The Extension Number in the User Form is invalid.
B. Theuserhas noCommunication Manager (CM) Role assigned.
C. The userhas no ACCCM Role assigned.
D. The Provisioning Server is slopped.

Question 3

A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A. Restart the Synchronizerservice.
B. Restart the Provisioning server.
C. Restart the Import service.
D. Restart theLicensingserver.

Question 4

Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A. Site, Location, Department, Team
B. Site, Department,Team
C. Site, Department, Team, Virtual Site, Virtual Group
D. Site, Virtual Site,Virtual Group

Question 5

During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)

A. Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
B. Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
C. Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
D. Copy the file to the C:\Wlndows\systom32directory.
E. Rerun the Installation and select the option to install the license file.

Solutions: