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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Warranty ID
B) Serial ID
C) Customer
D) Reference date

2. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Broad cast emails to a group of individuals
B) Create service tickets from inbound emails
C) Route unknow sender email to common inbox
D) Create activities from inbound email

3. How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Use a custom data migration template to populate data
B) Use a standard migration template to populate data
C) Use the Application and User Management work center to populate data
D) Apply the Data Workbench to populate data

4. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Language Adaptation
B) Mash-ups
C) Page layouts
D) Code list Restrictions

5. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Employee support
B) Consumer to business
C) Business to business
D) Consumer to consumer
E) Business to consumer

Solutions: