Exam Name: Troubleshooting Microsoft Teams
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365 Certified: Teams Support Engineer Associate
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Access 123 expert-verified MS-740 questions instantly through PDF, Desktop, or Online Test Engine formats. Prep4away is your dedicated partner for passing the Microsoft Troubleshooting Microsoft Teams exam on your first attempt in 2026.
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot issues with Microsoft Teams meetings and live events | 20-25% | - Fix meeting policy and configuration conflicts - Diagnose live event production and broadcast issues - Troubleshoot audio, video, and screen sharing - Resolve meeting join and lobby problems |
| Topic 2: Troubleshoot issues signing into Microsoft Teams | 10-15% | - Troubleshoot client-side and identity provider issues - Diagnose authentication and authorization errors - Resolve account and license-related sign-in problems |
| Topic 3: Troubleshoot issues with files | 15-20% | - Resolve integration with SharePoint and OneDrive - Diagnose file access and sync errors - Fix file sharing and collaboration issues |
| Topic 4: Troubleshoot federation issues | 5-10% | - Verify external access and federation configuration - Troubleshoot federated presence and messaging - Resolve cross-organization communication failures |
| Topic 5: Troubleshoot teams and channels | 10-15% | - Troubleshoot permissions and access control - Fix team creation, deletion, and membership issues - Resolve channel and tab configuration problems |
| Topic 6: Troubleshoot Microsoft Teams voice issues | 20-25% | - Troubleshoot direct routing and phone system - Analyze call quality and media flow - Diagnose network and firewall requirements for voice - Resolve emergency calling and number assignment issues |
Everything You Need to Know: Microsoft MS-740 Exam
The MS-740 exam is a core requirement for the Microsoft 365 Certified: Teams Support Engineer Specialty certification at the Specialty level.
Candidates will face 40-60 questions and have 150 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is 165 USD, and you must achieve a score of 700 (scale 1-1000) to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisites; recommended experience with unified communications, Teams administration, networking, and Azure fundamentals. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Online proctored or onsite at authorized test centers. You can sign up here:
The vendor suggests following official learning paths to build a foundational understanding:
Once you complete your training, use the 123 practice questions from Prep4away to refine your exam readiness.
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The syllabus is divided into 6 main domains. Key areas include "Troubleshoot Microsoft Teams voice issues" (20-25%), "Troubleshoot issues signing into Microsoft Teams" (10-15%), "Troubleshoot issues with Microsoft Teams meetings and live events" (20-25%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Microsoft Troubleshooting Microsoft Teams Sample Questions:
A company uses Direct Routing for its telephone solution.
Users in the sales department are unable to make outbound calls. You observe that the sales department does
not have a voice routing policy assigned.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
A company has a Microsoft Teams environment. The sales department and the support department set up
teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?
- A. Revert the renamed folder to the original channel folder name.
- B. Recover all the deleted items from the recycle bin of the corresponding Teams site.
- C. Create a separate document library with the same name as the channel.
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
A company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access
policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with
UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?
- A. Turn off the Conditional Access policy for UserA.
- B. Check permissions and sign in access for UserA's OneDrive account.
- C. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
- D. Disable and re-enable the SharePoint online license assigned to UserA.
Correct Answer: B 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions
will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each
connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by
using the mobile connection.
You need to determine the cause of the issue.
Solution: Use the Skype for Business Network Assessment tool to determine of the user has access to all
Microsoft Teams URLs and IPs.
Does the solution meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
A company uses Microsoft Teams.
Users from a private channel named PrivateChannell report that guest users have access to the private channel
message thread.
You need to ensure that guest users have access to the files in PrivateChannell, but no access to the message
thread.
Which two actions should you perform? Each correct answer presents part of the solution,
NOTE: Each correct selection is worth one point.
- A. Disable the chat in the guest access policy in Microsoft Teams admin center.
- B. Add the guest users to the member's group in the private channel SharePoint site.
- C. Add the guest users to the visitor's group in the private channel SharePoint site.
- D. Remove the guest users from PrivateChannell.
Correct Answer: A,B 🗳️
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