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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

A) 1 and 2 only
B) 2 and 3 only
C) All of the above
D) 1 and 3 only

2. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To plan the resources required to manage a release
B) To provide good-quality knowledge and information about services
C) To ensure that a service can be managed and operated in accordance with constraints specified during design
D) To design and develop capabilities for service management

3. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A) The service owner
B) The process owner
C) The customer
D) The IT director

4. Which process is responsible for providing the rights to use an IT service?

A) Change management
B) Access management
C) Incident management
D) Request fulfillment

5. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change model
B) A change
C) A change advisory board
D) A change request

Solutions: