Efficient use of fragmentation time

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Compact curriculum

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

A) Increase in transfer rate
B) Stable or improved customer satisfaction
C) Reduced average talk time
D) Decline in first call resolution

2. Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:

A) Queue's voice and digital permissions
B) Associated outcome scores
C) Queue name and division
D) Skills assigned to the queue

3. Which setting in an action map defines the visitor audience eligible for engagement?
Response:

A) Messenger configuration
B) Outcome threshold
C) Traffic source group
D) Segment filter

4. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Database schema updates
B) Only system-generated call logs
C) Website behaviors like clicks and form submissions
D) Only events that involve a live agent

5. Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

A) Advanced orchestration flow
B) Voice call
C) Web messaging
D) Content offer
E) Instant agent interaction
F) Web chat

Solutions: