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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which of the following terms is more suitable to describe the functionality of a service?

A) Outcome
B) Warranty
C) Utility
D) Output

2. Which value chain activity ensures that ongoing service activity meets user expectations?

A) Obtain/build
B) Plan
C) Engage
D) Deliver and support

3. What is defined as an unplanned interruption or reduction in the quality of a service?

A) A change
B) A problem
C) An incident
D) An event

4. Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

A) Service request management
B) Continual improvement
C) Service desk
D) Problem management

5. Which dimension includes activities and workflows?

A) Information and technology
B) Partners and suppliers
C) Value streams and processes
D) Organizations and people

Solutions: